0
0
Parameters
Sprinklr total score
Weightage total score
Social Studio total score
Pros
Weightage
Score
Score
Pros
Cons
4
4
4
3
4,5
2
4,5
2
4
3
3
5
Cons
Platform support The ability of
the SaaS service provider to
help us with technical
operations, release/upgrade management, consulting,
training, technical
documentation, API/App store.
• Good support service
• Good average response time
• Project approach
• Based on License
• Sprinklr’s success manager
dedicates sometime on
the releases
• Good support service
• Good average response time
• One time consultant/enablement
approach
• Open documentation
• Release webinar
• Sprinklr has import/export
of users.
Multiple Facebook/LinkedIn
Pages can be added at one go
via same account.
• Sprinklr has Marketo app
in marketplace
• Sprinklr has over 37 integrated
applications.
• Integrating Aprimo would be
a custom project.
• Paid API
• Open API
• Integrating Aprimo would be
a custom project.
• Marketo is not in Social Studio
app Marketplace
• Marketo can be connected
to Salesforce CRM and with
a workaround Marketo can be
accessed through Social Studio
• Only 10-15 available integrations
• Dashboard and workflow
creation would be manual task.
• Social Studio users and
accounts have to be added one
by one
Scalability The ease with which
we can scale up the usage and operations of the platform with increased user base or
integration points
Platform availability The degree
to which the SaaS system and
the sub systems will continue
to stay operational for business continuity
Interoperability The ability of
SaaS platform to integrate with disparate systems to exchange information securely and with
high efficiency
• Our current needs are covered by both solutions.
17
11
15