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Listening

and analytics.

Only a few Sprinklr users are currently taking advantage of its listening module due to its complexity and lack of training

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Listening

 

Advantages

 

Advantages

 

Areas of improvement

 

Areas of improvement

 

Listening analytics

Well positioned by (Forrester 18’)

Usage of these modules by Sprinklr users

 

5%

Not separated owned and earned mentions

Complex

Intuitive UX & UI

 

No additional cost

 

Customizable widgets

 

Metrics creation

Complex

Intuitive UX & UI

 

No additional cost

 

Not customizable widgets

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Listening

Sprinklr

Social Studio

Sprinklr vs. Social Studio Social care functionalities.

Listening analytics

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• Our current needs are covered by both solutions.

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• Social Studio offers a more basic solution - at no additional cost.

• Sprinklr has an advanced solution with wider possibilities – at additional cost.

Download :  

RFP 2018  |  LOR comparison