0

pop-1-fond-lanc

Monitoring and engagement

Social Care

Currently Sprinklr users are not taking full advantage of these modules due to lack of training and automated inputs

SEPARATEUR GRIS-1
SEPARATEUR GRIS-1
SEPARATEUR GRIS-2
popin-1-bouton-close
SEPARATEUR VERT-1
SEPARATEUR VERT-2
SEPARATEUR VERT-3

 

Monitoring &

 

Advantages

 

Advantages

 

Areas of improvement

 

Areas of improvement

 

Engagement

 

Integration w/ Salesforce

-

Usage of these modules by Sprinklr users

 

20%

-

Complex

 

Listed inbounds / lastest

 

Level of Access of the Customer care agents (connector)

Intuitive UX & UI

• Both platforms offer similar functionalities regarding the monitoring and engagement module.

• Social Studio offers a higher specialization in Social care because it is closer to Salesforce.

0

Monitoring

Sprinklr

Social Studio

Sprinklr vs. Social Studio Social care functionalities.

Engagement

SFDC integration

1

2

3

4

5

6

• Our current needs are covered by both solutions.

Costly and complex process based on our experience

 

Difficult and pricey to scale Social care up

In-house product – Only configuration needed

Specialized support Schneider is already a SFDC service cloud client

Leads tracking-see users that turned out into leads

Won revenue tracking

Unlimited agent licenses at no additional cost

-

-

02-logo-salesforce.png
35-02-logo-sprinklrpng

Download :  

RFP 2018  |  LOR comparison